Empathy (HBR Emotional Intelligence Series) by Harvard Business Review, Daniel Goleman, Annie McKee, Adam Waytz

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About the Book

Empathy explores one of the most vital yet often overlooked leadership skills in modern professional life: the genuine ability to understand and connect with the emotions, perspectives, and needs of others. Part of the acclaimed HBR Emotional Intelligence Series, which draws on the latest psychological and neuroscience research to explore the human side of professional life, this volume brings together leading thinkers to examine why empathy is not a soft, secondary skill, but a core driver of effective leadership, trust, and organizational success.

Drawing on insights from Daniel Goleman, the psychologist widely credited with popularizing the concept of emotional intelligence, leadership and emotional intelligence expert Annie McKee, and social psychologist Adam Waytz, the collection unpacks the different dimensions of empathy, cognitive, emotional, and empathic concern, and explores why some leaders struggle to access it, particularly as they gain power and status. Readers learn practical strategies for listening more genuinely, understanding perspectives different from their own, and building empathetic connection without becoming overwhelmed by others' emotions, alongside guidance on how empathy strengthens team cohesion, customer relationships, and organizational culture. Concise, research-backed, and written for busy professionals, Empathy equips readers with concrete tools for leading with greater understanding and building the kind of trust that drives lasting success.

Why Choose This Book?

• Part of the trusted HBR Emotional Intelligence Series: A respected collection known for translating psychological research into practical workplace guidance.
• Features insights from leading experts: Draws on the expertise of Daniel Goleman, Annie McKee, and Adam Waytz.
• Grounded in current research: Combines behavioral science and neuroscience with real, actionable workplace strategies.
• Breaks empathy into practical dimensions: Explores cognitive, emotional, and empathic concern as distinct, learnable skills.
• Concise and highly practical: Designed for busy readers seeking focused, applicable insight rather than lengthy theory.

About the Contributors

Harvard Business Review is one of the world's most respected sources of business research and management guidance. Daniel Goleman is the psychologist widely credited with popularizing the concept of emotional intelligence. Annie McKee is a leadership and emotional intelligence expert affiliated with the University of Pennsylvania. Adam Waytz is a social psychologist and professor at Northwestern University's Kellogg School of Management, known for his research on empathy and moral psychology.

Who Should Read This Book?

• Leaders and managers wanting to build stronger, more trusting teams
• Professionals interested in the psychology behind effective leadership
• Readers seeking to strengthen workplace relationships and communication
• Fans of Daniel Goleman's work on emotional intelligence
• Anyone wanting practical tools for leading with greater understanding and connection

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Order now and lead with genuine understanding using Empathy — Harvard Business Review's insightful, research-backed guide to building deeper connection and trust at work.