Having Difficult Conversations (HBR Emotional Intelligence Series) by Harvard Business Review, Amy Gallo, Rebecca Knight, Liane Davey, Joseph Grenny

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About the Book

Having Difficult Conversations is part of Harvard Business Review's Emotional Intelligence Series, gathering essential HBR thinking on one of the most avoided — yet unavoidable — parts of professional life: the hard conversation. Whether it's delivering critical feedback, addressing a coworker's frustrating behavior, negotiating a raise, or navigating a conflict with a boss, most people either put these conversations off entirely or handle them so poorly that they damage the very relationships they're trying to protect.

This collection brings together practical, research-backed guidance from Amy Gallo, HBR's leading voice on workplace conflict, alongside Rebecca Knight on structuring tough talks, Liane Davey on productive conflict and team dynamics, and Joseph Grenny, co-author of the bestselling Crucial Conversations, whose work has helped define how organizations think about high-stakes dialogue. Together, the articles walk readers through how to prepare for a difficult conversation, manage their own emotions and reactivity in the moment, communicate feedback clearly without triggering defensiveness, and navigate the conversation toward a genuinely productive outcome — turning conversations people typically dread into opportunities for stronger relationships and better results.

Why Choose This Book?

• Curated by Harvard Business Review: Distills essential, research-backed guidance on one of the most universally dreaded workplace challenges.
• From leading experts in conflict and communication: Features Amy Gallo and Joseph Grenny, two of the most respected voices in workplace communication.
• Practical, not just theoretical: Offers concrete preparation strategies and in-the-moment techniques, not just abstract principles.
• Covers a wide range of scenarios: Applicable to feedback conversations, negotiations, conflict resolution, and more.
• Part of a trusted series: Belongs to HBR's respected Emotional Intelligence Series on the human side of effective work.

About the Contributors

Amy Gallo is a widely respected workplace expert and HBR contributor known for her writing on conflict and difficult colleagues. Rebecca Knight is a business journalist and HBR contributor focused on practical workplace communication. Liane Davey is an organizational psychologist and author focused on conflict and team dynamics. Joseph Grenny is a co-author of the bestselling Crucial Conversations and a cofounder of Crucial Learning.

Who Should Read This Book?

• Managers preparing to deliver difficult feedback
• Employees navigating conflict with a boss or coworker
• Anyone who avoids hard conversations and wants to handle them better
• HR professionals and leadership coaches supporting difficult workplace dialogues
• Fans of the HBR Emotional Intelligence Series and Crucial Conversations

Why Buy From Us?

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Order now and bring home Having Difficult Conversations — Harvard Business Review's essential guide to turning dreaded conversations into productive ones.