People Skills by Robert Bolton

Product Details

About the Book

People Skills is Robert Bolton's timeless, enduringly popular communication handbook, in continuous print since 1986 and still regarded as one of the most essential guides to interpersonal effectiveness ever written. Maybe a wall of silent resentment has shut you off from someone you love. Maybe you've listened to an argument in which neither party seems to hear the other. Or maybe your mind simply drifts when people talk to you. Bolton argues that these everyday communication failures aren't inevitable — they're the result of learnable habits that can be identified and changed.

At the heart of the book is Bolton's description of the twelve most common communication barriers — conversational "roadblocks" like judging, advising, and reassuring — that, however well-intentioned, tend to shut people down and damage relationships by increasing defensiveness, aggressiveness, or dependency. In their place, Bolton teaches readers three essential skill sets: reflective listening, built around attending, following, and reflecting so others feel truly heard; clear, non-confrontational assertion, expressed through describing a behavior, naming your feeling about it, and explaining its tangible effect; and conflict resolution grounded in identifying shared needs before jumping to solutions. Drawing on decades of research and real-world consulting experience training managers, healthcare workers, teachers, and couples alike, Bolton offers a practical, structured system for communicating calmly and effectively — even in the most emotionally charged situations.

Why Choose This Book?

• A true modern classic: Continuously in print since 1986, widely regarded as one of the definitive books on interpersonal communication.
• A clear, structured framework: Breaks communication down into concrete skills — listening, assertion, and conflict resolution — rather than vague advice.
• Grounded in real consulting experience: Bolton's firm has trained thousands of managers, healthcare workers, teachers, and couples in these exact techniques.
• A reference book, not just a read-through: Designed so readers can return to specific chapters when facing a particular communication challenge.
• Widely applicable: Useful across professional, family, and romantic relationships alike.

About the Author: Robert Bolton

Robert Bolton, Ph.D., is president of Ridge Consultants in Cazenovia, New York, a firm specializing in improving human performance across industry, healthcare, education, and government. His staff has taught communication skills to thousands of managers, salespeople, supervisors, teachers, clergy, healthcare workers, and couples. He is also the author of People Styles at Work and Listen Up or Lose Out.

Who Should Read This Book?

• Anyone wanting to improve listening skills in personal or professional relationships
• Readers looking to communicate assertively without aggression
• Managers, teachers, and healthcare workers navigating difficult conversations
• Couples seeking better tools for resolving conflict
• Anyone who feels unheard or struggles to truly hear others

Why Buy From Us?

✅ 100% original, high-quality print
✅ Fast delivery across Bangladesh
✅ Cash on delivery available
✅ Secure packaging, guaranteed quality
✅ Easy return and exchange policy

Order now and bring home People Skills — the timeless, practical guide to listening better, speaking clearly, and resolving conflict with confidence.